Cancellations
Wholesale orders cannot be cancelled or modified after payment because inventory is allocated and fulfilment begins on confirmation. Please review all bundle details, quantities, prices, and the delivery address before paying.
Damaged, missing, or incorrect items
If an item arrives damaged, is missing, or differs from the confirmed order, contact us within 24 hours of delivery. Include the order number, clear photographs, and one continuous opening video showing the sealed parcel, shipping label, and full unboxing. Claims without this evidence may not be accepted.
Eligibility and resolution
After reviewing an eligible claim, we may offer a replacement, store credit, or refund. Minor colour differences caused by screens or lighting, and normal handcrafted or weaving variations, are not considered defects. Products must remain unused, unwashed, unaltered, and in their original packaging.
Refund timing
Approved refunds are returned to the original payment method. We aim to initiate them within 5–7 business days after approval. Your bank or payment provider may require additional time to credit the amount.
Order cancelled by Qiyara
If we cannot fulfil a confirmed order because of unavailable inventory, an incorrect price, payment verification failure, or another operational issue, we will notify you and refund the affected amount to the original payment method.
Request support
Email qiyarasarees@gmail.com or call +91 72083 84574 with your order details.